Privacy Policy

At Raveen, our priority is to ensure that your personal information is handled with the utmost care, so that your experience on our site is productive and secure. The confidentiality of users’ personal data is fundamental to us, and all data processing strictly follows the guidelines of the UK Data Protection Act 2018 and the UK GDPR.

Acceptance of the Privacy Policy
By accessing and using the Raveen website, you accept the terms of this Privacy Policy. We reserve the right to modify it at any time, without prior notice. We recommend that users periodically review the most recent version of this page.

Definitions
Users: Any person who accesses or browses our website.
Cookies: Files stored on your device that save information to personalise your browsing experience.
Personal Data or Data: Information related to an identified or identifiable natural person.
Data Protection Officer (DPO): Responsible for managing communication between the company, users, and the Information Commissioner’s Office (ICO).
Platforms: The Raveen website and other online channels.
Processing: Any operation carried out with Personal Data, such as collection, use, storage, and deletion.

Collection of Personal Data
The types of data collected and how they are obtained vary depending on the user’s interaction with our site. It is the user’s responsibility to provide accurate and up-to-date information.

We automatically collect certain data, such as:

  • IP address, ISP, browser used, time of visit, and pages visited.

We may also request personal data such as:

  • Name, email, phone number, address, date of birth, among others.

Purpose of Data Processing
Personal Data is collected for the following purposes:

  • Execution of contracts and order processing;

  • Payment processing and product delivery;

  • Management of returns and exchanges;

  • User registration on our platforms;

  • Promotions and marketing campaigns;

  • Protection against fraud and misuse of the site.

Sharing of Personal Data
Your data may be shared with:

  • Providers and service providers essential to the functioning of the platform;

  • Social networks and internal departments, as necessary to fulfil the purposes described.

Our privacy policy does not apply to third-party sites. If you access links to other platforms, we suggest you review the privacy policies of the respective sites.

Use of Cookies
We use cookies to improve your browsing experience, storing preferences and facilitating future interactions. We may also use third-party cookies, such as advertisers, for personalised advertising purposes.

You can disable cookies directly in your browser settings. However, doing so may affect the site’s functionality.

International Data Transfer
Your personal data may be stored and processed outside the United Kingdom to ensure the platform’s technological infrastructure. All data transfers strictly comply with applicable legislation.

Data Storage and Data Subject Rights
Personal Data will be stored only for as long as necessary to fulfil the purposes for which it was collected. The user may, at any time:

  • Request the deletion of their data;

  • Withdraw consent previously granted for specific purposes;

  • Opt out of receiving marketing messages using the unsubscribe mechanisms provided in each communication.

To exercise your rights under the UK GDPR and the Data Protection Act 2018, contact us through our Customer Support Channels.

Data Security
We adopt appropriate technical and organisational measures to protect your data, such as secure servers and encryption. It is also important that users protect their login credentials by not sharing usernames and passwords with third parties.

Contact
In case of questions or requests regarding the processing of personal data, please contact us through our Customer Support Channels.

Modifications to this Policy
Raveen may amend this policy at any time. By accessing the site after a change, the user accepts the new terms. If new consent is required, we will notify the user through the provided contact channels.

Law and Jurisdiction
This Policy is governed by the laws of the United Kingdom, and any disputes will be resolved in the courts of the user’s domicile.