Frequently Asked Questions (FAQ)

Orders

How can I contact Raveen?
The best way to get in touch is via email: raveenunitedkingdom@gmail.com. If you need to make changes to your order or have an urgent query, please use email instead of social media to speed up assistance.

How can I track my order?
You can track your order directly on our website, from dispatch to delivery. The first stage of shipping is carried out by an international carrier and can be tracked on our site. After the transfer to Royal Mail, tracking will also be available on their platform.

I recently placed an order, can I modify something?
Please contact us as soon as possible via email at raveenunitedkingdom@gmail.com, including your order number. We will check if modifications are still possible.

I bought from another website, is it reliable?
Some websites may illegally use our content to sell counterfeit products. Remember that original Raveen products are sold exclusively at www.raveenuk.com. If you were misled by another site, we recommend contacting the shop directly, requesting a refund, or contacting your bank or credit card provider.

Can I cancel my purchase?
We work to prepare your order as quickly as possible, often immediately after purchase. Therefore, we cannot guarantee immediate cancellation. However, under the UK Consumer Contracts Regulations 2013, you may request cancellation within 14 days after delivery for a return and full refund (see more details in our returns policy).

Delivery

What is the delivery timeframe?
The average delivery timeframe is 15 working days. However, it may vary between 7 and 20 working days depending on the location.

I have not yet received my tracking code, what should I do?
You will receive your tracking code within up to 72 hours after your order is processed. If you have not received it, please follow the steps below:
Check your spam or junk email folder.
Ensure that the email address provided is correct.
If you still cannot find the code, send an email to raveenunitedkingdom@gmail.com including your order details and the correct email so we can resend it.

Will I have to pay any additional charges from Royal Mail?
No! Our shipments are exempt from additional Royal Mail charges. If you have any doubts, contact us by email.

Do you deliver across the whole UK?
Yes, we deliver to all regions of the United Kingdom.

How can I track my delivery?
You can track your delivery directly on our website. The process begins with the international carrier and, after the transfer to Royal Mail, tracking continues on their platform.

Are the products UK-made?
No. Our products are imported from selected suppliers in Asia, Europe, and the United States, ensuring high quality and affordable prices.

Payments

I paid by bank transfer and my order was cancelled, why?
The cancellation may have occurred due to the expiration of the transfer period. The amount will be automatically refunded to your account.

What payment methods are accepted?
We accept payments by bank transfer and credit card (in a single payment or up to 12 instalments). Accepted cards are:
Visa
Mastercard
American Express
Diners Club

What is the payment approval timeframe?
Bank transfer: Up to 24 hours.
Credit card: Up to 48 working hours.
You will receive a confirmation email as soon as the payment is approved.

My purchase was not approved, what should I do?
If your purchase was not completed or you received a pending notification, please contact our team at raveenunitedkingdom@gmail.com for assistance and to confirm your details.

Security

Is my purchase on the website secure?
Yes, shopping on our website is 100% secure. We use advanced encryption technology and security certifications to protect your information. Payments are processed by Stripe, a leader in secure online transactions.

What is Raveen’s Privacy Policy?
Your data is fully protected and not shared with third parties. Our site uses SSL encryption, ensuring that all transactions are secure and that your information remains protected.

Contact

For more information or questions, please contact us:

Email: raveenunitedkingdom@gmail.com
We respond within up to 24 working hours.